Our Privacy Policy
Book an appointment with one of the most experienced veterinarians in Gippsland today!
Privacy Policy
West Gippsland Vet Care (“We,” “Us,” or “Our”) is committed to protecting the privacy of our clients and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We may collect the following types of personal information from clients and website visitors:
– Name, contact information, and demographic details (e.g., address, phone number, email
address)
– Pet information, including medical history, veterinary treatment, and vaccination records
– Financial information, such as billing details and insurance information
– Information obtained through our website, including cookies and usage data
– Any other information provided voluntarily by clients or visitors
2. Use of Personal Information
We may use personal information for the following purposes:
– Providing veterinary services, including diagnosis, treatment, and follow-up care
– Communicating with clients regarding appointments, reminders, and test results
– Billing and processing payments for services rendered
– Internal record keeping and maintaining accurate client files
– Improving our website, services, and client experience
– Responding to inquiries, feedback, or complaints
– Complying with legal and regulatory obligations
3. Disclosure of Personal Information
We may disclose personal information in the following circumstances:
– To veterinary professionals, specialists, or laboratories involved in the care and treatment
of your pet
– To third-party service providers who assist us in operating our clinic and providing services (e.g., IT support, payment processing)
– When required by law, regulatory authorities, or in response to a valid legal request
– In the event of a merger, acquisition, or sale of our clinic, where personal information may be transferred to the acquiring entity
We do not sell, rent, or trade personal information to third parties for marketing purposes.
4. Data Security
We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.
5. Access and Correction
Clients have the right to access and correct their personal information held by us. If you believe that any information we hold is inaccurate or incomplete, please contact us using the details provided at the end of this policy.
6. Cookies and Analytics
Our website may use cookies or similar tracking technologies to enhance user experience and collect information about website usage. This may include IP addresses, browser type, pages visited, and other statistics. This information is used for website analytics and to improve our services.
7. Links to Third-Party Websites
Our website may contain links to third-party websites. We have no control over the content or privacy practices of these websites and, therefore, cannot be responsible for the protection and privacy of any information provided while visiting such sites. Please exercise caution and review the privacy policies of any third-party websites before providing personal information.
8. Updates to Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:
West Gippsland Vet Care
1 Bona Vista Road, Warragul, 3820
03 5623 4822
By using our services or providing personal information to us, you signify your consent to this Privacy Policy and the collection, use, and disclosure of your personal information as described herein.
Book an appointment with one of the most experienced veterinarians in Gippsland today!
West Gippsland Vet Care Warragul
West Gippsland Vet Care Drouin
We have a 24/7 Emergency Service
(Available to Existing Clients Only)
We have a 24/7 Emergency Service
(Available to Existing Clients Only)
Visit Us
Opening Hours
Mon-Fri: 8:00am - 5:30pm
Sat: 8:30am - 12pm
Visit Us
Opening Hours
Mon-Fri: 8:00am - 5:30pm
Sat: 8:30am - 12pm
West Gippsland Vet Care Warragul
We have a 24/7 Emergency Service
(Available to Existing Clients Only)
Visit Us
Opening Hours
Mon-Fri: 8:00am - 5:30pm
Sat: 8:30am - 12pm
West Gippsland Vet Care Drouin
We have a 24/7 Emergency Service
(Available to Existing Clients Only)
Visit Us
Opening Hours
Mon-Fri: 8:00am - 5:30pm
Sat: 8:30am - 12pm
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For appointments, use our online booking feature or give us a call and speak to one of our friendly receptionists.